FAQ'S

ORDER INFORMATION

Do you offer International Shipping?

Yes! We ship to Europe, US, Canada and Mexico. View our rates and further details here

How long will it take for my order to arrive?

All orders placed before 1pm weekday are dispatched same day. Orders placed after this time will be dispatched on the next working day.

We offer Free UK Standard delivery (3-5 working days) or upgrade to next day delivery.

What do I do if I receive a faulty item in my order?

If you experience any issues or are unsatisfied with your order please contact us on support@swheat.co.uk and we will resolve your issue as quick as possible.

How will my S’wheat bottle be packaged?

To ensure the safe arrival of your order your S'wheat Bottle will be inside of a recycled and recyclable Kraft carton. This will then be inside a recyclable cardboard mailer box with paper tape. Inside of the package we use biodegradable potato starch packing chips. To dispose simply dissolve them in water.

We do not use any plastic in our packaging and always strive for the most eco-packaging options possible.

 

PRODUCT INFORMATION

Is S'wheat safe for Coeliacs?

Yes! S'wheat Bottles are safe for Coeliacs. They are also free from gluten.

What is the size of a S'wheat bottle?

S'wheat Bottles have a capacity of 550ml.

Weight: 0.12kg, Height: 22.5cm, Diameter 7.5cm

What are S'wheat bottles made from?

S'wheat Bottle features bamboo fiber and wheat straw as raw materials. The bamboo is a waste material that would have otherwise been burnt. Thus using this material makes the production of our bottle sustainable. By purchasing a S'wheat Bottle, you are helping to prevent hundreds of single use plastic bottles ending up in landfill and our oceans.

How do I care for my S'wheat bottle?

Dishwasher Safe - Unsuitable for microwave use - Unsuitable for fridge or freezer - Unsuitable for carbonated/sparkling drinks - BPA Free - Hot Liquids can burn - Recommended cleaning every 3 days. Read more here

 

WHOLESALE, CO-BRANDING & MARKETING

I am interested in wholesale, how do I contact you?

Thank you for your interest, we have wholesale options available from orders over 12 units. Please drop us a message at support@swheat.co.uk to discuss.

Can I co-brand with S’wheat?

Yes! We have co-branding options available. Please enquire at support@swheat.co.uk or visit our co-brand information page.

Can we collaborate?

We would love to work with you! For brand collaborations and partnerships please contact support@swheat.co.uk

 

RETURNS AND EXCHANGES

What is your return policy?

We accept returns up to 30 days after delivery.

Please contact us for return details.

Please note that it can take up to 14 working days for returns to be processed from the date we receive them. The cost of return will need to be covered by the customer, as we do not offer free returns.

 

FURTHER QUESTIONS

If you think we have missed something please drop us your question to support@swheat.co.uk